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FAQ

FIND ANSWERS TO YOUR QUESTIONS

  • Do you have any Physical Store?
    No, We do not have any physical store, we only serve through our website and ecommerce platforms.
  • What materials do you use for your crockery?
    We offer a variety of materials, including fine Porcelain, Bone China, Ceramic, Stoneware, and Premium Glassware, ensuring durability and elegance for every occasion.
  • Are your products dishwasher and microwave safe?
    Most of our items are dishwasher and microwave safe, but we recommend checking the specific product descriptions for detailed care instructions.
  • Do you offer customized or personalized crockery?
    Currently, we do not offer customization or personalization for our crockery. However, we are actively working on making this option available soon. Stay tuned!
  • How can I take care of my glassware to keep it in pristine condition?
    We suggest hand-washing premium glassware with a mild detergent and soft cloth to prevent scratches and maintain clarity over time.
  • Do you offer bulk or wholesale orders?
    Yes, we provide special pricing for bulk orders, ideal for restaurants, hotels, and event planners. Contact us for customized quotations. Email - shrockery.contact@gmail.com
  • Can I request gift wrapping for orders?
    No we don't do any customized gift wrapping, But our Product Packaging is no less than a gift wrap.
  • Do you provide warranties on your products?
    We do not offer warranties on our crockery, as it's not typically covered by warranties. However, we guarantee that all our products are premium and crafted from the highest quality materials for durability and excellence.
  • How can I stay updated on new collections and offers?
    Sign up for our newsletter or follow us on social media to get the latest updates, discounts, and product launches.
  • Do you ship internationally?
    No, We only deliver in India. Delivery time and shipping fees vary based on the destination.
  • What is your return and exchange policy?
    We accept returns and exchanges if request is raised within 2-3 days of delivery, provided the items are unused and in their original packaging. For more details, refer to our return policy page. Broken item will only be replaced or returned if you share package opening video with us.
  • What if my product is damaged or broken.
    Damaged or broken product will only be returned or replaced if you share package unboxing video with our team over mail and order ID and your contact details. Our team will analyze the case and then will process your return or exchange. Email - shrockery.contact@gmail.com
  • In how many days I can return and exchange my product?
    Product can only be return or exchanged if request is raised within 2-3 days of delivery, provided the items are unused and in their original packaging. For more details, refer to our return policy page.
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