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STORE POLICY

Payment Methods

CUSTOMER CARE

  • If you have any queries or need assistance, our customer care team is here to help.

  • Reach us at:
    Email: shrockery.contact@gmail.com
    Phone: +91- 8800541605
    Hours: Monday to Sunday, 10 AM – 7 PM

Returns & Exchanges

  • If you’re not satisfied with your order, you may request a return or exchange within 3 days of delivery.

  • Items must be returned in their original, unused condition for a refund or exchange.

  • Refunds will be processed within 5-6 working days once the returned product is inspected and approved.​

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Note: If the product arrives damaged, a return or exchange will only be accepted with an unboxing video. We recommend recording a video while opening your package to ensure smooth processing.

Cancellation Policy

  • Orders can be canceled within 24 hours of placing them. After this period, cancellations may not be possible as the order will be processed.

Order Processing & Shipping

  • Orders are processed within 1-2 business days.

  • Delivery typically takes 7-10 days, depending on your location.

  • As our products are fragile, we ensure careful packaging to deliver them safely. Good things take time, and we appreciate your patience.

Handling Complaints & Feedback

  • If you experience any issues or have feedback, we encourage you to contact us directly.

  • We strive to resolve all concerns promptly and use your feedback to improve our products and services.

WHOLESALE INQUIRIES

At Shrockery, we welcome wholesale partnerships and are excited to collaborate with businesses, retailers, and event organizers. If you're interested in purchasing our premium crockery in bulk, please review the details below.

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  • Email: Send your enquiry to shrockery.contact@gmail.com with the following details:

    • Business name and contact information

    • Product(s) of interest

    • Estimated order quantity

    • Delivery location and timeline

  • Phone Support: For immediate assistance, call us at +91-8800541605 (Mon-Sun, 10 AM – 6 PM).

  • Email - shrockery.contact@gmail.com

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PAYMENT METHODS

  • We accept various payment methods, including credit cards, debit cards, UPI, and wallets.

  • Refunds will be credited to your original payment method within 5-6 working days after the product is inspected.

  • You can also choose our wallet to initiate credit Its faster and give you 10% extra Off on every purchase spent through our wallet.

Terms & Conditions

Last updated on 23-10-2024 14:55:01
  • These Terms and Conditions, along with privacy policy or other terms (“Terms”) constitute a binding agreement by and between Shrockery, ( “Website Owner” or “we” or “us” or “our”) and you (“you” or “your”) and relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, “Services”).

    By using our website and availing the Services, you agree that you have read and accepted these Terms (including the Privacy Policy). We reserve the right to modify these Terms at any time and without assigning any reason. It is your responsibility to periodically review these Terms to stay informed of updates.

    The use of this website or availing of our Services is subject to the following terms of use:
     

  • To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account.

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of our Services and the websiteis solely at your own risk and discretion.. You are required to independently assess and ensure that the Services meet your requirements.

  • The contents of the Website and the Services are proprietary to Us and you will not have any authority to claim any intellectual property rights, title, or interest in its contents.

  • You acknowledge that unauthorized use of the Website or the Services may lead to action against you as per these Terms or applicable laws.

  • You agree to pay us the charges associated with availing the Services.

  • You agree not to use the website and/ or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or Indian or local laws that might apply to you.

  • You agree and acknowledge that website and the Services may contain links to other third party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third party websites.

  • You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the us for the Services.

  • You shall be entitled to claim a refund of the payment made by you in case we are not able to provide the Service. The timelines for such return and refund will be according to the specific Service you have availed or within the time period provided in our policies (as applicable). In case you do not raise a refund claim within the stipulated time, than this would make you ineligible for a refund.

  • Notwithstanding anything contained in these Terms, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event.

  • These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India.

  • All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Delhi, Delhi

  • All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website.

ReturnAndCancelationPolicy
Website terms and Conditions
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